How to Recover Your Binance Google Authenticator: A Step-by-Step Guide

Losing access to your Binance account because of a lost or misplaced Google Authenticator can be a real pain. Don’t panic! It happens more often than you think. This guide is here to walk you through the steps to recover your Binance Google Authenticator access swiftly and securely.

Understanding the Importance of Google Authenticator on Binance

Before we dive into the recovery process, let’s take a moment to understand why Google Authenticator is so crucial for your Binance account. Binance, like many other cryptocurrency exchanges, uses Google Authenticator as an extra layer of security known as two-factor authentication (2FA). This means that even if someone gets hold of your password, they still can’t access your account without the unique code generated by the Google Authenticator app on your device.

What Happens If You Lose Your Google Authenticator?

Losing your Google Authenticator without a backup means you lose access to the codes needed to log in and perform transactions on your Binance account. This can be particularly stressful if you have assets on the platform.

How to Recover Your Binance Google Authenticator

Step 1: Gather Your Information

Before you begin the recovery process, make sure you have the following:

  • Your Binance account email address: This is the email you used to register on Binance.
  • Photo ID (Passport, Driver’s License, or Government ID): You’ll need this for the verification process.

Step 2: Disable Google Authenticator

Binance offers a few different methods for disabling Google Authenticator, each with varying levels of difficulty and waiting times. We’ll guide you through the most common and effective method.

  1. Go to the Binance Website: Visit the official Binance website and log in using your email address and password.
  2. Navigate to Security Settings: Once logged in, locate and click on your profile icon. From the dropdown menu, select “Security” or “Account Security”.
  3. Find Google Authentication: Look for the “Google Authentication” or “Two-Factor Authentication” section.
  4. Disable Google Authenticator: You’ll find an option to disable Google Authenticator. Binance will likely ask you to confirm your identity via email verification or by providing a security code sent to your registered phone number.

Step 3: Contact Binance Support

If you encounter any difficulties or are unable to disable Google Authenticator using the self-service options, don’t worry. Binance has a dedicated support team ready to assist you:

  1. Visit the Binance Support Page: Go to the Binance website and navigate to their “Support” or “Help Center” section.
  2. Submit a Request: Look for an option to submit a request or open a support ticket. Choose the category related to account recovery or two-factor authentication issues.
  3. Provide Detailed Information: In your support request, be sure to include:
    • A clear explanation of your situation (e.g., you lost your phone with the Google Authenticator app).
    • Your Binance account email address.
    • Any relevant details that can help Binance verify your identity.

Step 4: Verification Process

Binance will guide you through a verification process to confirm your identity. This may involve:

  • Photo Verification: You’ll be asked to provide a clear photo of yourself holding your government-issued ID and a handwritten note stating “Binance Account Recovery” along with the current date.
  • Video Verification: In some cases, Binance may require a short video verification where you answer security questions.

Step 5: Reset Your Google Authenticator

Once your identity is successfully verified, Binance will disable your old Google Authenticator. You can then proceed to set up Google Authenticator again:

  1. Download the App: If you haven’t already, download and install the Google Authenticator app from the App Store (iOS) or Google Play Store (Android).
  2. Open Binance 2FA Setup: Go back to your Binance account security settings and locate the “Google Authentication” section. Click on “Enable” to start the setup process.
  3. Scan the QR Code: Binance will display a QR code. Open the Google Authenticator app on your phone and tap on the “+” button to scan the code.
  4. Save Your Backup Codes: Binance will provide you with backup codes. Store these codes securely offline. If you lose access to your Google Authenticator again, these codes can be used to regain access.

Tips to Avoid Future Lockouts

  • Back Up Your Google Authenticator: Regularly back up your Google Authenticator by using the app’s built-in backup feature.
  • Store Backup Codes Safely: Keep your Binance backup codes in a secure and memorable location.
  • Consider Multiple 2FA Options: Explore other two-factor authentication options that Binance offers, such as SMS authentication or hardware security keys.


Recovering your Binance Google Authenticator isn’t as daunting as it might seem. By following these steps and providing the necessary information to Binance, you can regain access to your account and keep your assets secure. Remember to take precautions to prevent future lockouts and always prioritize the security of your valuable crypto holdings.