Binance Not Showing Balance: Why and What to Do

Imagine this: You log into your Binance account, eager to check your crypto portfolio, only to be greeted by a zero balance. Panic sets in. Where did your Bitcoin go? Did Ethereum vanish into thin air?

Don’t worry, this scenario is more common than you think, and it doesn’t necessarily mean your funds are lost. “Binance not showing balance” is a frequent issue faced by users, often stemming from simple technical glitches or display errors.

This comprehensive guide delves into the reasons behind this frustrating problem and provides practical, step-by-step solutions to help you regain access to your hard-earned crypto.

Why Is Your Binance Balance Not Showing?

Before we dive into solutions, it’s essential to understand the potential culprits behind this display issue. Here are some common reasons why your Binance balance might not be showing:

1. System Maintenance or Updates

Like any other platform, Binance occasionally undergoes scheduled or unscheduled maintenance and updates. During these periods, you might experience temporary glitches, including your balance not displaying correctly.

2. Network Congestion

The cryptocurrency world thrives on blockchain technology, which can sometimes experience congestion, especially during periods of high trading activity. This congestion can lead to delays in transaction processing and updating balances.

3. Cache and Cookie Issues

Your browser’s cache and cookies, while designed to improve browsing speed, can sometimes interfere with website functionality, leading to display errors like an incorrect balance.

4. App Version

Using an outdated version of the Binance app on your mobile device can cause compatibility issues and result in your balance not showing accurately.

5. Account Verification Status

In some cases, if your Binance account is not fully verified, certain features, including viewing your balance, might be restricted.

6. Selecting the Wrong Network or Address

With the rise of multiple blockchain networks, it’s crucial to ensure you’re using the correct network and address when depositing or withdrawing crypto. Using the wrong network or address can make it seem like your funds have disappeared.

How to Fix “Binance Not Showing Balance”

Now that you have a better understanding of the potential causes, let’s explore the solutions to get your balance back on track:

1. Check Binance’s Official Channels

Before attempting any technical fixes, start by checking Binance’s official communication channels:

  • Binance Status Page: Visit the Binance Status page to check for any ongoing system outages, scheduled maintenance, or known issues that might be affecting balance display.

  • Binance Social Media: Follow Binance’s official social media accounts on Twitter, Telegram, or Facebook for real-time updates and announcements.

2. Refresh Your Browser or App

Often, the simplest solution is the most effective. Try refreshing your browser window or restarting the Binance app. This can help resolve temporary glitches and refresh the data displayed.

3. Clear Browser Cache and Cookies

If a simple refresh doesn’t work, clearing your browser’s cache and cookies can eliminate any conflicting data stored locally:

  • For most browsers: Navigate to the browser’s settings or history and look for options to clear browsing data, including cached images and files and cookies.

4. Update the Binance App

Ensure you’re using the latest version of the Binance app on your iOS or Android device. Check the App Store or Google Play Store for any available updates.

5. Verify Your Account

If you’re a new user or haven’t completed the verification process, your account might have limited functionality. Complete the necessary verification steps on Binance to unlock all features.

6. Double-Check Your Network and Address

When depositing or withdrawing crypto, meticulously verify that you have selected the correct network (e.g., BEP20, ERC20) and entered the correct wallet address. Mistakes here can lead to funds being sent to the wrong destination.

7. Contact Binance Support

If none of the above solutions resolve the issue, don’t hesitate to contact Binance support directly. Provide them with detailed information about the problem, including screenshots if possible, to help them assist you effectively.


Experiencing a “Binance not showing balance” issue can be unsettling, but understanding the common causes and solutions can save you a great deal of stress. By following the troubleshooting steps outlined above, you can often resolve the issue quickly and regain access to your crypto holdings.

Remember, staying calm and taking a systematic approach is key. If you encounter persistent issues, Binance’s customer support team is always available to provide further assistance.