Binance Facial Verification Failed: Why It Happens and How to Fix It

Imagine this: you’re all set to dive into the exciting world of cryptocurrency on Binance, one of the world’s largest crypto exchanges. You’ve created an account, you’re ready to start trading, but then BAM – you’re hit with the dreaded “Binance facial verification failed” message. Frustrating, right?

Don’t worry, you’re not alone. Many Binance users encounter this issue, and the good news is that it’s usually quite simple to resolve. This article will walk you through the common reasons behind facial verification failures on Binance and provide you with a step-by-step guide to get your account verified successfully.

Why Does Binance Facial Verification Fail?

Binance, like many other platforms in the financial space, takes security very seriously. Facial verification, also known as KYC (Know Your Customer), is a crucial part of their security protocol to prevent fraud and protect users.

Several factors can cause your Binance facial verification to fail. Here are some of the most common culprits:

1. Poor Lighting Conditions

Lighting plays a vital role in facial recognition technology. If you’re attempting verification in a dimly lit room or with harsh shadows on your face, the system might struggle to capture your facial features accurately.

2. Blurry Images

A shaky hand or an outdated camera can result in blurry images, making it difficult for the system to identify you correctly.

3. Incorrect Positioning

Binance provides specific instructions on how to position your face within the frame. If you’re too close, too far, or at an odd angle, the verification process might fail.

4. Unmatched Documents

If you’re using a passport or driver’s license for identity verification, ensure the photo matches your current appearance. Significant changes in hairstyle, facial hair, or even weight can sometimes lead to verification issues.

5. Technical Glitches

Occasionally, temporary technical glitches or server issues on Binance’s end can interrupt the verification process.

How to Fix Binance Facial Verification Failed

Now that you understand the potential reasons behind the “Binance facial verification failed” message let’s dive into some practical solutions:

1. Optimize Lighting

Find a well-lit room with plenty of natural light or use soft, artificial light to illuminate your face evenly. Avoid overhead lighting, which can cast shadows.

2. Use a High-Quality Camera

Use a smartphone with a high-resolution camera to capture clear, sharp images. Avoid using old devices with low-quality cameras.

3. Follow Positioning Instructions Carefully

Pay close attention to the on-screen instructions provided by Binance. Ensure your face is centered within the frame, and your eyes are looking directly at the camera.

4. Update Your Documents

If your appearance has changed significantly since your identification document was issued, consider getting it updated to avoid discrepancies.

5. Try a Different Browser or Device

Sometimes, the issue might lie with your browser or device. Try using a different web browser or switch to a different device altogether, like a tablet or a friend’s smartphone.

6. Contact Binance Support

If you’ve tried all the above steps and are still encountering difficulties, don’t hesitate to reach out to Binance customer support. They have a dedicated team available 24/7 to assist you with any technical issues or account-related queries.

Tips for Smooth Binance Facial Verification

To increase your chances of a successful Binance facial verification on the first try, keep these additional tips in mind:

  • Stable Internet Connection: Ensure you have a stable and reliable internet connection throughout the verification process to avoid interruptions.
  • Clean Camera Lens: Wipe your camera lens with a soft cloth to remove any smudges or dirt that might affect image clarity.
  • Avoid Wearing Accessories: Remove any hats, glasses, or face coverings that might obstruct your facial features.
  • Be Patient: Facial recognition technology can sometimes take a few seconds to process. Be patient and avoid moving your face or device until the process is complete.


Encountering the “Binance facial verification failed” message can be frustrating, but it’s usually a solvable issue. By following the troubleshooting tips outlined in this article and ensuring you meet all the requirements, you’ll be well on your way to successfully verifying your Binance account and starting your crypto journey. Remember, Binance prioritizes your security, and these verification steps are in place to protect you and your assets in the long run. If you continue to experience difficulties, don’t hesitate to reach out to their helpful customer support team for personalized assistance.