Binance Address Verification Failed: A Troubleshooting Guide

Have you ever been excited to start trading on Binance, only to be stopped dead in your tracks by the dreaded “address verification failed” message? It’s frustrating, especially when you’re eager to dive into the world of crypto. Don’t worry, you’re not alone. This issue is more common than you might think, and thankfully, it’s usually pretty easy to fix.

This comprehensive guide is here to walk you through the common reasons why your Binance address verification might be failing and how to get you back on track.

Why is My Binance Address Verification Failing?

Before we jump into solutions, it’s crucial to understand why Binance places so much emphasis on address verification. As a leading global cryptocurrency exchange, Binance is committed to maintaining a secure and compliant platform. This involves adhering to Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. Address verification is a key part of this process, helping Binance confirm your identity and prevent fraudulent activities.

Now, let’s explore some of the most frequent culprits behind address verification failures:

1. Incorrect or Incomplete Information:

This is the most straightforward reason. Double-check that you’ve entered all the required information accurately, including:

  • Full Legal Name: Ensure it matches the name on your government-issued ID.
  • Street Address: Pay close attention to typos and use the correct format (e.g., apartment numbers, street names, etc.).
  • City, State/Province, and Postal Code: These must align precisely with your official documents.
  • Country: Make sure the selected country matches your proof of address document.

2. Unsupported Documents:

Binance accepts specific types of documents for address verification. These typically include:

  • Utility bills (gas, water, electricity)
  • Bank statements
  • Credit card statements
  • Government-issued letters
  • Tax documents

Important Considerations:

  • Document Validity: Documents should be recent (usually issued within the last 3 months).
  • Document Clarity: Make sure your scans or photos are clear, legible, and show all four corners of the document.
  • Document Language: While Binance may accept documents in various languages, using documents in English or providing a certified translation might expedite the process.

3. Address Discrepancies:

Sometimes, minor discrepancies between the address on your Binance account and your supporting documents can trigger verification issues. This might happen if:

  • You’ve recently moved: If you haven’t updated your address on Binance, you’ll need to do so before proceeding.
  • You’re using an old document: An outdated document with a previous address won’t work.
  • Your address format is inconsistent: For instance, using “St.” in one place and “Street” in another.

4. Technical Glitches:

While less common, occasional technical issues on Binance’s end could be the root of the problem. If you suspect this is the case:

  • Clear your browser cache and cookies.
  • Try using a different browser or device.
  • Contact Binance support for assistance.

Troubleshooting Tips: How to Fix Binance Address Verification Failed Errors

Now that you have a better understanding of the potential causes, let’s dive into some practical troubleshooting steps:

1. Review and Correct Your Information

  • Meticulously check every detail of your address information on Binance for any errors or omissions.
  • Compare your entered information directly against a valid government-issued ID or proof of address document.

2. Ensure Document Compliance

  • Verify that you’re using an accepted document type.
  • Check the issue date to confirm it meets Binance’s recency requirements.
  • Resubmit clear, high-quality images of your documents, ensuring all information is legible.

3. Address Discrepancies

  • Update your Binance account address if you’ve recently moved.
  • Request a new copy of your proof of address document if you’re using an outdated version.
  • Maintain consistency in your address format across all documents and your Binance account.

4. Technical Difficulties

  • Clear your browser cache and cookies to resolve potential conflicts.
  • Attempt the verification process using a different web browser or device.
  • Contact Binance Customer Support if the issue persists. They can provide personalized guidance and help troubleshoot technical problems.

Still Facing Issues? Contact Binance Support

If you’ve exhausted all troubleshooting options and your address verification continues to fail, don’t hesitate to reach out to Binance’s customer support team. They have dedicated agents available 24/7 to assist you. When contacting support, be prepared to provide:

  • Your Binance account email address
  • A clear description of the issue you’re experiencing
  • Screenshots of the error message (if applicable)
  • Any relevant document information (e.g., type, issue date)

Preventing Future Address Verification Issues

Here are some proactive steps you can take to minimize the likelihood of encountering address verification problems in the future:

  • Keep Your Information Up-to-Date: Regularly review and update your personal information on Binance, especially your address, if it changes.
  • Use High-Quality Documents: When submitting documents, always ensure they are clear, legible, and capture all four corners.
  • Follow Binance’s Guidelines: Carefully read and adhere to Binance’s instructions and requirements for address verification.
  • Save Your Documents: Keep digital copies of all submitted documents readily accessible in case you need to resubmit them.


Successfully completing the address verification process is essential for unlocking the full potential of your Binance account. By following the troubleshooting tips and best practices outlined in this guide, you can overcome verification hurdles and confidently start trading on one of the world’s leading cryptocurrency exchanges. Remember, if you encounter persistent difficulties, Binance’s customer support team is always there to provide assistance.